MBA: James Tucker, Managing Director, Twenty7tec


Everyone outside of the mortgage market assumes it’s boring and boring and maybe even a little stuffy.

As we all know on the inside, that couldn’t be further from the truth.

I have lived a life at the forefront of change in our industry over the past seven years and know there is still a long way to go. Much more.

But it does require you.

Efficiency gains

The changes focused mainly on efficiency gains. We’ve built new systems that allow people to do things quickly that they couldn’t do just two or three years ago. Getting existing systems to communicate with each other is no easy task.

If you have a vision and can see it as a race decided by a hundred little tweaks, you will make the switch and take everyone on the journey with you.

The next improvements will come from greater interoperability: systems that work more closely with each other; maybe even mortgages proactively sold to clients because we know they are coming due.

If we compare ourselves to the music industry, we may be in the MP3 stage right now – high quality performance, but not streaming yet.

Some of the roles that will be required did not exist three years ago. It certainly wasn’t five years ago. Some of the ones we plan to hire for next year have only been around this week.

The changes mainly focused on efficiency gains

It’s exciting for those of us who have seen some major cycles of change. But it’s even more exciting for those just starting out or about to enter the second horizon of a career in the mortgage industry. This means if you’re an expert in data, interpreting data, or managing elements of customer service, or if you can get systems to communicate with each other, your job is just beginning.

Think about the thing you waste your time on the most and ask yourself: how could this be improved?

Just like mine. I have been invigorated by recent internal discussions about the future of Twenty7Tec and its role in modernizing and improving the way consumers get mortgages. This enthusiasm is contagious.

As someone who wants to change our industry, my advice is to find a niche you would like to know more about and play at Premier League level. It’s hard to replicate and it will make you stand out.

Follow a vision

You will meet with resistance: the status quo. And people will tell you that change is too hard. Fair enough. Change must be managed. But, if you have a vision of where you’re heading and can see it as a race decided by a hundred little tweaks, twists and turns, then you’ll make the switch and take everyone on the journey with you.

Some of the roles that will be required did not exist three years ago

Think about the thing you waste your time on the most and ask yourself: how could this be improved? Chances are, someone else is busy trying to fix it or is willing to do it if you ask them to. Once you’ve overcome this challenge, watch what happens next.

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